IT AMC
Annual Maintenance Contracts for predictable, reliable IT.
Keep every laptop, server, switch and SaaS app running with a fixed-fee IT AMC backed by Australian engineers and clear SLAs.
An IT Annual Maintenance Contract bundles every piece of day-to-day support your business needs — helpdesk, onsite visits, monitoring and preventive maintenance — into one predictable monthly fee.
CloudyCap's AMC plans are designed for Australian SMBs and mid-market organisations that want enterprise-grade reliability without the cost or complexity of an in-house IT department.
What we do
Inside the service
24/7 helpdesk
Phone, email and chat support handled by qualified L1–L3 engineers based in Australia.
Onsite engineer visits
Scheduled and on-demand site visits across Sydney, Melbourne and Brisbane metro.
Preventive maintenance
Patching, firmware updates, health checks and proactive remediation before issues bite.
Asset & warranty tracking
Full inventory of devices, software licences and warranties with renewal alerts.
Vendor management
We talk to ISPs, Microsoft, hardware vendors and SaaS providers on your behalf.
Monthly reporting
Clear reports on tickets, uptime, SLA performance and IT health trends.
Benefits
Why customers choose this
- Predictable, fixed monthly cost — no surprise hourly bills
- SLA-backed response and resolution times
- Reduced downtime through proactive monitoring
- Single point of accountability across all IT vendors
- Scales with you from 10 to 500+ users
Ideal for
Who this is built for
- Businesses without an in-house IT team
- Organisations replacing an unreliable break-fix provider
- Multi-site operations needing consistent support
- Companies preparing for ISO 27001 or Essential 8 alignment
FAQ
Frequently asked questions
What's included in an IT AMC?
Helpdesk, remote support, onsite visits, monitoring, patching, preventive maintenance, vendor liaison and monthly reporting.
How is the AMC priced?
Most plans are priced per user per month, with optional add-ons for servers, network devices and after-hours coverage.
What are your response times?
Critical issues are responded to within 15 minutes 24/7. Standard SLAs cover high (1 hour), medium (4 hours) and low (next business day) priorities.
Can we keep our existing IT staff?
Yes. Many clients use our AMC to augment an internal IT manager.
Is there a long contract?
Standard terms are 12 months, but we offer month-to-month after the initial period.
Ready for predictable IT support?
Tell us about your environment and we'll send a tailored AMC proposal within one business day.
IT AMC enquiry
Tell us about your it amc project
Share a few details and an Australian-based specialist will reply within one business day.